Product Warranty (Done)
This product is under limited warranty as described in the following conditions. The warranty period commences on the date of purchase from the authorized dealer. Fluid Audio reserves the right to request your original purchase receipt as proof of the date of purchase. The warranty follows the product and is transferable to any subsequent owner(s) as long as a copy of the original purchase receipt from the authorized dealer can be provided.
Electronic components and cabinetry of the product are warranted for a period of three (3) years against manufacturing defect, covering parts and labor for necessary repairs. Moving speaker components are warranted for a period of one (1) year against manufacturing defect.
The manufacturer’s warranties are limited to physical defects in the materials, parts, and workmanship used in making the product. Misuse, incorrect installation, connection or handling, repairs or modifications performed by unauthorized persons, abnormal conditions, deliberate abuse, damage due to accidents such as power surges, water, fire, or any other are excluded from any warranty claims. In addition, faulty or unsuitable ancillary equipment, accessories, or options are fitted at owner’s risk. Fluid Audio warrants all service repairs and replacements for 180 days from the date of return to the customer/owner. This warranty specifically excludes unrelated additional defects or failures. Otherwise, the same general provisions of the limited product warranties apply.
Technical Support and Service
For warranty service and assistance, contact the original authorized dealer/distributor to arrange for return and/or repair of the product. Fluid Audio will strive to satisfy all service requests in the fastest manner possible. Under the warranty, Fluid Audio will repair, or at its discretion, replace the product at no charge, provided it is returned (postage paid) to an authorized fluid audio service center. Any shipping or duties incurred are the customer’s responsibility. Products should be returned suitably packaged to protect from shipping damage, or in their original packaging. Fluid Audio shall be the sole and final authority to determine the validity of all warranty issues. All non-warranty repairs for current products will be charged according to the service repair pricing schedule. Repair prices will either be based on a flat fee for repair or replacement or will be estimated depending on the repair deemed necessary.