Fluid Professional support

Frequently asked questions

Find answers to common Fluid Professional questions about products, purchasing, warranty, support, and setup.

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If you cannot find the answer you need, contact Fluid Professional support or open a support request.

The Image 2 studio monitors come with a 60-day trial version of the full version of SoundID Reference from Sonarworks.

To obtain the trial license key, register your Fluid Audio Image 2 studio monitors here and complete the form. A key will be submitted within 24 hours.

Important: SoundID Reference requires users to use a standardized audio measurement microphone. These can be purchased in stores or online. Users will not be able to successfully implement SoundID Reference with any other type of microphone.

A step-by-step guide to installing and implementing SoundID Reference can be found here.

When the Image 2 studio monitors are powered off, not in standby mode but completely off, during the SoundID Reference 60-day trial period, the profiles will be deleted from the monitors. After 60 days, the files will self-delete permanently and cannot be re-loaded into the Image 2. This applies to the 60-day trial version of SoundID Reference only and does not apply to standard authorized and registered full versions of SoundID Reference.

You can buy online through the Fluid webshop where available, find an authorized reseller, or contact a regional distributor.

Yes. US customers can buy directly from Fluid Audio and receive free shipping on eligible Fluid Professional orders.

Use the Fluid Professional dealer locator to find authorized resellers and showrooms in your area.

Use the distributor locator to find the authorized Fluid Professional distributor for your region.

Use the product registration page and submit your product model, serial number, purchase date, and dealer or order information.

Open a support request and include your product model, serial number, purchase details, and a clear description of the issue.