Store Policies

Fluid Audio and Fluid Professional offer a 30-day return window for products purchased directly from the official webshop. Returns are accepted for both defective and non-defective products, provided the item is returned in new or slightly used condition with all included accessories, packaging, and documentation where applicable.

Products purchased through authorized dealers, distributors, marketplaces, or other third-party sellers must follow the return policy of the original seller.

For eligible direct purchases, returns may be completed by mail or, where available, at an approved drop-off location. A free return label may be provided for download and print after the return request is approved. Fluid Audio does not charge restocking fees on eligible returns.

Refunds are typically processed within 7 days after the returned product has been received and inspected. Refund timing may vary depending on the payment provider or issuing bank.

Warranty support may require proof of purchase, product model, serial number, and a clear description of the issue. Registering your product can help speed up support.

Visit Product Warranty for warranty information.

Orders placed through the Fluid Audio / Fluid Professional webshop are processed through secure checkout. Order confirmation and updates are sent to the email address used at checkout.

If you purchase through an authorized reseller or distributor, order handling, delivery, and returns are managed by that seller. Fluid Audio / Fluid Professional can still assist with product support where applicable.

For order questions, use the Contact page or open a Support Request with your order details.