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Privacy Statement (US)

This privacy statement was last changed on 09/10/2026, last checked on 09/10/2026, and applies to citizens and legal permanent residents of the United States.

In this privacy statement, we explain what we do with the data we obtain about you via https://fluidaudio.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 To sell or share data with a third party

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: 24

1.2 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: 26

1.3 To be able to offer personalized products and services

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: 24

1.4 Newsletters

The following categories of data are collected

  • An email address

Retention period

We retain this data until the service is terminated.

1.5 Registering an account

The following categories of data are collected

  • A first and last name
  • Account name or alias
  • An email address

Retention period

We retain this data until the service is terminated.

1.6 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: 84

1.7 Payments

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

Retention period

We retain this data upon termination of the service for the following number of months: 84

1.8 Contact - Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • A home or other physical address, including street name and name of a city or town
  • A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.9 To be able to comply with legal obligations

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

Retention period

We retain this data upon termination of the service for the following number of months: 84

1.10 Deliveries

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: 84

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Advertising, conversion tracking
Country or state in which this service provider is located: Ireland
Purpose of the data transfer: Analytics and website statistics
Country or state in which this service provider is located: Ireland
Purpose of the data transfer: Hosting, CDN, caching, security
Country or state in which this service provider is located: Bulgaria
Purpose of the data transfer: Content delivery network (CDN), website security, DDoS protection, bot mitigation, traffic routing, caching and performance optimization.
Country or state in which this service provider is located: United States
Purpose of the data transfer: Newsletter subscriptions, double opt-in verification, email marketing, subscriber-list management, unsubscribe handling and email engagement measurement.
Country or state in which this service provider is located: France
Purpose of the data transfer: WooPayments service operations, secure payment gateway integration, transaction management, payment status reporting, refunds, disputes, payment account administration and merchant support.
Country or state in which this service provider is located: United States

Purpose of the data transfer: Meta Pixel, Conversions API and advertising measurement
Country or state in which this third party is located: United States
Purpose of the data transfer: Payment processing through WooPayments, payment authorization, transaction settlement, fraud detection and prevention, payment verification, refunds, chargebacks, disputes and financial regulatory compliance.
Country or state in which this third party is located: United States
Purpose of the data transfer: Google Ads advertising, conversion attribution, campaign measurement, remarketing and advertising personalization where enabled and permitted by applicable consent and privacy choices.
Country or state in which this third party is located: United States

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage. 

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may object to the processing.
  3. You may request an overview, in a commonly used format, of the data we process about you.
  4. You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
  5. You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Delaware (PDPA), Iowa (CDPA), Montana (MCDPA), Nebraska (DPA), Nevada (NRS 603A), New Hampshire (DPA), New Jersey (DPL), Oregon (OCPA), Texas (TDPSA), Utah (UCPA) and Virginia (CDPA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

  1. The categories of personal information it has collected about that consumer.
  2. The categories of sources from which the personal information is collected.
  3. The business or commercial purpose for collecting or selling personal information.
  4. The categories of third parties with whom the business shares personal information.
  5. The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

  1. The categories of personal information that the business collected about the consumer.
  2. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  3. The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights


A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.


A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.


A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

  1. Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  7. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  8. To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
  9. Comply with a legal obligation.
  10. Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Financial incentives

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • IP Address

We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

Colorado

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under Colorado law this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Connecticut

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the CTDPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Delaware

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than once per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the PDPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Right to obtain a list of third parties to whom the controller has disclosed the consumer’s personal data.

Iowa

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically practicable, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the CDPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. the processing of sensitive data.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Montana

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the MCDPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Nebraska

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the DPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Nevada

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the Nevada Privacy Law, this concerns the sale of personal data.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

New Hampshire

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than once per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the DPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

New Jersey

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right for free no more than once per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the DPL this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Oregon

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the OCPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Texas

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the TDPSA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Utah

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data that you previously provided to us as a controller in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the UCPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Virginia

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. You may exercise this right no more than two times per calendar year.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the CDPA this concerns the following purposes:

  1. targeted advertising;
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Fluid Audio LLC
4285 Clearview Drive
Carlsbad, CA 92008
United States
Website: https://fluidaudio.com
Email: support@ex.comfluidaudio.com

Phone number: +1 (310) 665-9878

Annex

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record browser- and device-based consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement .


Payments

Fluid Audio accepts payments through WooPayments, which uses Stripe's payment-processing infrastructure.

When you make a purchase, information necessary to process your payment may be shared with WooCommerce, Inc. and Stripe. Depending on the transaction, this may include your name, billing information, email address, order details, transaction amount, payment identifiers, and information used for fraud prevention.

Payment card information is collected and processed through secure payment infrastructure. Fluid Audio does not store complete payment card numbers in its WordPress database.

For more information, please see the Automattic Privacy Policy and the Stripe Privacy Policy.
 

Online Orders and Customer Information

Fluid Audio operates an online store using WooCommerce, offering direct purchases to customers in the United States.

When customers browse our website, we may collect information about product interactions and browsing activity, subject to applicable privacy choices. When customers place orders, we collect information needed to complete their purchases, including their name, email address, billing and shipping addresses, telephone number where provided, order contents, payment status, transaction identifiers, and purchase history.

We use this information to process orders, provide customer support, arrange deliveries, handle refunds, prevent fraud, maintain transaction records, and comply with applicable legal obligations.

Authorized Fluid Audio personnel may access customer and order information where necessary to perform these activities. We retain personal information for the periods necessary to fulfill the relevant business purposes, including applicable accounting, tax, and legal requirements. Retention periods may vary depending on the type of record and the reason it is collected.


Automated Sales Tax Calculation

Fluid Audio uses WooCommerce Tax to calculate applicable US sales taxes during checkout.

Information necessary for tax calculation, such as billing or shipping location and relevant order details, may be transmitted to the WooCommerce automated tax calculation service and its associated service providers.

This information is used to determine applicable tax rates and calculate sales tax on customer orders. Relevant order and tax records are retained for accounting, tax reporting, and applicable legal obligations.